Refund policy

Refund Policy

Refunds & Refunds

We do not accept returns on sale items. 

We do accept returns however, as we are a small business and returns are at a cost to us, we would be grateful if you could check all measurements before you purchase to ensure a good fit. 

When contacting us please supply us with your order number found on your order confirmation email so we can easily find your information.

Once you receive your order you have 14 days from receipt of your order should you wish to return your item. Please contact us here first and we will send you return instructions.

You will be responsible for your return shipping costs unless the item is damaged on arrival.  

If the item is damaged or has not been described accurately, we would request you contact us here in the first instance. 

To qualify for a refund, Item's sent back must be in original packaging, with packing slip, any tags must be in tact and items free of odours.

After we have received and inspected your item we will notify you by email to confirm the refund has been processed within 14 days of receipt of the return.

Your refund will take 5-10 working days, and automatically be applied back to the original payment method.

What if your refund is late or missing?

If you haven’t received a refund yet, please check your bank account again, then contact the payment company as it can take some time before your refund has cleared to your account.

If you’ve done all of this and you still have not received your refund, please contact us here.

Address Errors and Non Delivery

Please check your order carefully for errors.

If a customer inputs an incorrect address which causes the order to be delivered incorrectly, we are not responsible for the parcel and it is the recipients responsibility to to retrieve the parcel at their own cost. 

If an order was unable to be delivered and was not collected from the courier it will be returned back to us. We will refund the cost of the item minus the shipping fee and the item will be added back to stock. If you still wish to purchase the item you have the option of buying it again if it is available.